Privacy Policy – v77

1. Scope & Data Controller

This Privacy Policy applies to all personal data collected by v77 through the v77.bio website and any associated services, including the casino platform, sportsbook, and customer support channels. v77 acts as the data controller for personal data processed in connection with the operation of the platform. If you have questions about how v77 handles your personal data, you may contact us at [email protected] (plain text — not a clickable link).

This Policy applies to all registered players and visitors regardless of geographic location, including players accessing v77 from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other locations across Pakistan.

2. Information We Collect

2.1 Registration Data

When you create a v77 account, we collect the personal information you provide during the registration process, including:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile telephone number
• Residential address
• Username and password (password stored in hashed form — never in plain text)

2.2 Identity Verification Data

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, v77 may request and collect copies of identity documents, including national identity cards (CNIC), passports, or other government-issued identification. This information is collected and retained in accordance with applicable regulatory requirements.

2.3 Financial & Transaction Data

v77 collects data relating to deposits, withdrawals, and wagers conducted on the platform, including PKR transaction amounts, payment method identifiers (JazzCash account numbers, Easypaisa references, bank account last digits), transaction timestamps, and balance history. v77 does not store full bank account credentials or complete card numbers.

2.4 Gaming & Betting Activity

We maintain records of all games played, bets placed, odds accepted, outcomes, and bonus activity associated with your v77 account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Usage Data

v77 automatically collects certain technical data when you access the platform, including IP address, browser type and version, device type and operating system, session timestamps, pages visited, and interaction logs. This data is used for security monitoring, fraud prevention, platform performance optimisation, and aggregate analytics.

2.6 Communications Data

If you contact v77 customer support, we collect and retain the content of that communication together with associated metadata, including timestamps and the nature of the query or complaint raised.

3. How We Use Your Information

v77 uses the personal data collected for the following purposes:

• Account creation and management: To register your account, verify your identity, manage your preferences, and provide access to v77 services.
• Transaction processing: To process PKR deposits, wager settlements, and withdrawal requests via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods.
• Regulatory compliance: To meet KYC, AML, and age verification obligations applicable to online gaming operators.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to administer responsible gaming tools including deposit limits, loss limits, and self-exclusion requests.
• Fraud detection and security: To identify and investigate suspicious account activity, payment fraud, and potential breaches of v77's Terms & Conditions.
• Customer support: To respond to queries, complaints, and account assistance requests submitted to v77 support.
• Platform improvement: To analyse aggregate usage patterns for the purpose of improving platform performance, game selection, and user experience.
• Marketing communications: Where you have given consent, to send promotional offers, bonus notifications, and platform updates relevant to your gaming activity. You may opt out of marketing communications at any time through your account settings or by contacting support.

4. Legal Bases for Processing

v77 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contractual obligations arising from your v77 account registration and use of the platform.
• Legal obligation: Processing required to comply with applicable KYC, AML, and regulatory requirements to which v77 is subject.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement where these interests are not overridden by your data protection rights.
• Consent: Marketing communications and non-essential cookie processing, where consent has been obtained and can be withdrawn at any time.

5. Disclosure to Third Parties

5.1 Service Providers

v77 shares personal data with trusted third-party service providers operating on our behalf, including payment processors, identity verification providers, game software providers, cloud hosting infrastructure operators, and customer support technology providers. All such providers are contractually obligated to process personal data only as instructed by v77 and to maintain appropriate security standards.

5.2 Regulatory & Legal Disclosure

v77 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, regulatory order, or legal process. v77 will notify affected players of such disclosures to the extent permitted by law.

5.3 No Sale of Personal Data

v77 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes. Personal data shared with service providers is used solely in connection with the provision of v77 services.

6. International Data Transfers

The v77 platform and its service providers may operate infrastructure located outside Pakistan. Where personal data is transferred internationally, v77 takes appropriate measures to ensure that such transfers are conducted with adequate data protection safeguards, consistent with recognised international standards for data protection in online services.

7. Data Retention

v77 retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and operational requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in accordance with standard AML retention requirements. Where personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised.

8. Cookies & Tracking Technologies

v77 uses cookies and similar tracking technologies to operate the platform, maintain session security, remember your preferences, and analyse aggregate usage patterns. The following categories of cookies are used:

• Essential cookies: Required for the platform to function, including session authentication and security tokens. Cannot be disabled without affecting platform functionality.
• Analytical cookies: Used to understand how players navigate and interact with v77 in aggregate, enabling platform performance improvements. No individually identifying information is shared with analytics providers beyond aggregated data.
• Preference cookies: Store your platform preferences, such as language settings and notification preferences.
• Marketing cookies: Used only where consent has been obtained, to provide relevant promotional content. You may withdraw marketing cookie consent at any time through your browser settings or account preferences.

9. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by v77:

• Right of access: You may request a copy of the personal data v77 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your v77 account.
• Right to erasure: In certain circumstances, you may request deletion of your personal data, subject to v77's legal retention obligations.
• Right to restrict processing: You may request that v77 restrict processing of your personal data in defined circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact v77 support at [email protected] (plain text only). v77 will respond to verified requests within a reasonable timeframe consistent with applicable data protection standards.

10. Children's Privacy

v77 is strictly restricted to persons aged 18 and over. v77 does not knowingly collect, process, or retain personal data from persons under the age of 18. If v77 becomes aware that personal data has been collected from a person under the minimum age, that account will be closed immediately, the personal data will be securely deleted, and any associated balance will be returned subject to verification of the source of funds. If you believe a minor has registered on v77, please notify us immediately at [email protected] (plain text).

11. Security Measures

v77 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include HTTPS encryption for all data transmissions, hashed password storage, two-factor authentication availability, restricted staff access to personal data on a need-to-know basis, and regular security monitoring. Notwithstanding these measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable two-factor authentication on their v77 account to reduce personal security risk.

12. Changes to This Privacy Policy

v77 reserves the right to update this Privacy Policy at any time. Where changes are material, registered players will be notified via the email address on record prior to the changes taking effect. The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed of how v77 protects your personal information.

13. Contact Us

For all privacy-related queries, data subject requests, or complaints regarding v77's handling of your personal data, please contact our support team. Email: [email protected] (plain text — not a clickable link). Support is available 24 hours a day, seven days a week. v77 aims to acknowledge all privacy queries within two business days and to resolve them within 30 days of receipt.